Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Special note: Orders placed from 11/1/24 to 11/30/24 can be returned within 60 days of purchase. All other orders have a 30-day return window.

How to Initiate a Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Remember to include your name and order number with the return or exchange, so we can swiftly process it. 

To qualify for a return, keep in mind:

  • The return should be for an item purchased from
  • All items must be non-customized, unused, and returned in their original packaging.
  • We do not accept returns for items bought outside of For dealer purchases, please contact them directly.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 7720 NE Hwy 99, Suite D #319, Vancouver, WA, 98665

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Expected processing timeline: 3-5 business days. Items sent back to us without first requesting a return will not be accepted.

Original shipping costs and any additional return shipping costs are non-refundable. If you are returning an order that shipped for free, our cost of shipping that free order will be deducted from your refund amount.

Return shipping cost is the responsibility of the buyers
For exchanges, return your item(s) for a refund and place a new order for the correct item.
Paloma does not match prices with dealers or competitors.

You can always contact us for any return question at


Shipping Your Return
Follow these guidelines for a smooth return process:
  • Pack your item securely to prevent damage in transit.
  • Use the original packaging or your own, removing any old tracking numbers.
  • Include any related paperwork, like the RMA number or original order number, inside the box. Do not write the order number directly on the product.
  • Attach the provided return label securely to the package.
  • Ship your return as indicated on the shipping label. Keep a copy of your drop-off receipt.

If using your own shipper, include the original order information or RMA number inside the box (not on the product). Choose a service with package tracking and keep the tracking number. Additional return shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at